These Terms of Service govern all digital marketing and SEO services provided by SEO Twins S.r.l. ("SEO Twins", "we", "us") to you ("Client", "you"). By purchasing any service on seotwins.com, you confirm you have read and accepted these Terms. These Terms form a binding agreement under Italian law.
SEO Twins provides the following digital marketing services, all delivered digitally:
Full scope details for each service are described on the relevant service pages and, for retainer clients, in the written strategy document provided at the start of each engagement.
All orders are placed through seotwins.com and processed through Stripe Payments Europe, Ltd. Payment is due in full at the time of purchase. For monthly retainers, the first month is charged at checkout; subsequent months are invoiced on the same date each month. SEO Twins does not store payment card data.
Prices are displayed inclusive of any applicable VAT unless stated otherwise. Italian businesses with a valid P.IVA may request reverse-charge or B2B VAT treatment by contacting us before purchasing.
All services are delivered digitally. Delivery timelines for each service are described in the Delivery Policy at seotwins.com/delivery-policy. SEO Twins will make reasonable efforts to meet stated delivery times. Where a delay is caused by client failure to provide required access or information, delivery times are extended accordingly.
To receive services, the Client must provide:
Failure to provide required access may delay service delivery without entitling the Client to a refund.
SEO Twins does not guarantee specific search engine rankings, traffic volumes, revenue outcomes, or advertising performance metrics. Search engine algorithms, competitive landscapes, and market conditions are outside our control. Case study results published on seotwins.com represent specific client outcomes and are not guarantees of results for any other client.
We commit to delivering the specific deliverables described for each service (links placed, articles published, pages optimised, dashboards built) within the stated timelines. These deliverables are what is guaranteed, not the downstream ranking or traffic outcomes.
One-time services: no cancellation once delivery has commenced. Monthly retainers: cancellable with 30 days written notice after the minimum 3-month commitment period. Early cancellation within the minimum period does not entitle the Client to a refund of months paid.
Upon full payment for the relevant period, all content produced by SEO Twins (articles, copy, strategy documents, custom dashboards) becomes the property of the Client. SEO Twins retains the right to reference the engagement in portfolio materials with the Client's consent. Technical tools, templates, and methodologies developed by SEO Twins remain our property.
Both parties agree to maintain the confidentiality of non-public information received from the other party. SEO Twins will not disclose client analytics data, business information, or strategy documents to third parties without consent, except as required by law.
To the maximum extent permitted by Italian law, SEO Twins's total liability for any claim arising from these Terms or a service engagement shall not exceed the amount paid by the Client for the specific service giving rise to the claim in the three months preceding the claim. We are not liable for indirect, consequential, or loss-of-profit claims.
These Terms are governed by Italian law. Any dispute shall be submitted to the exclusive jurisdiction of the Court of Lecce, Italy, except where mandatory consumer protection law in the Client's country of residence provides otherwise.
Questions about these Terms: ciao@seotwins.com — SEO Twins S.r.l., Via Francesco Petrarca, 32, 73010 Surbo LE, Italy.